Role Overview:

As a Customer Success Manager at MoonTech, you’ll own our largest and most strategic enterprise account end-to-end: a leading regional luxury e-commerce brand. You’ll own the relationship commercially, operationally, and strategically. That includes running campaign operations and billing with precision, growing account revenue, and building trusted relationships with the client’s senior leadership. You’ll also partner with Product to move the client from an agency-style model to a product-led experience. This is not a support or execution-only role.

Responsibilities

• Own a strategic enterprise account end-to-end, from account planning to long-term revenue growth. Build senior relationships up to VP and C-level, and lead regular check-ins and business reviews.

• Run day-to-day campaign and influencer operations, including codes, content approvals and review cycles, posting schedules, go-live dates, and last-minute changes.

• Own the monthly validation and billing cycle. Close month-end files, raise invoices on time, track payments, and enforce contract terms.

• Report performance by coupon, channel, and creator. Monitor budget pacing, revenue, and commission spend, and keep performance-based and fixed-fee influencers separate. Diagnose issues and anomalies and give clear recommendations.

• Lead commercial negotiations, disputes, and escalations with confidence, backed by a full paper trail and contractual anchors. Know when to resolve issues independently and when to escalate.

• Partner with Product to turn account pain points into scalable requirements and automation. Follow through until solutions are live and adopted by the client.

• Lead cross-functional alignment across Product, Influencer, BI, Operations, and Finance, and coach a designated account owner-in-training.

Qualifications

• 5–7 years of total experience, including 3+ years owning large enterprise accounts end-to-end in Account Management or Customer Success.

• A proven track record of growing revenue within accounts, beyond retaining them.

• A background in e-commerce, performance marketing, influencer marketing, affiliate, or agency + product environments.

• Experience with SaaS or tech platforms, including client onboarding, adoption, and retention.

• Experience maintaining regular working relationships with Director and C-suite client stakeholders, and the confidence to negotiate, challenge, and push back.

• Strong analytical skills: you read dashboards, spot anomalies, and connect data to commercial outcomes.

• Strong execution discipline, with a history of measurable outcomes and proactive, responsive communication.

• You thrive in ambiguity and fast-paced startup environments, make decisions with incomplete data, and operate with minimal supervision.

• Based in Dubai, with an understanding of the regional luxury and premium e-commerce market.

About MoonTech
MoonTech is an agentic AI company for creator commerce, built for guaranteed conversions rather than promises. Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics like reach and impressions with Moon AI, a crew of 7 specialized AI agents. Together they manage the full campaign lifecycle, from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution.